FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship within the United States only. International shipping is not available at this time.
How long does shipping take?
Most items are handmade or made to order, so processing times vary by product.
Estimated processing times:
- Silicone molds & acrylic badge reels: 1–2 weeks
- Finished resin pieces: 1.5–3 weeks
Processing times do not include shipping transit time. Orders are shipped to the address provided at checkout. If you need to change your shipping address, please contact us immediately, as your order may need to be canceled and placed again with the correct information.
Orders are not shipped on weekends or postal holidays. Once shipped, delivery times depend on the carrier. Please contact us if your package is lost or arrives damaged so we can help review the issue.
Thank you for your patience and for supporting handmade!
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package.
Please allow up to 24 hours for tracking updates to appear on the carrier's website.
If you have trouble locating your tracking information, feel free to contact us!
Returns
Can I return or exchange an item?
Due to the handmade and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, different designs, sizes, or customizations.
Please review all product details carefully before placing your order.
Order cancellations may be accommodated if the creation process has not yet begun. Please contact us as soon as possible if you need to request a cancellation.
What if there is an issue with my order?
All items are carefully inspected before shipping. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos.
We'll review your concerns and work with you to resolve any errors or defects on our part.
Due to the handmade nature of our products, we do not accept returns or exchanges for change of mind.
General
Questions?
Have questions about a product, sizing, or customization options? We're happy to help!
Please contact us before placing your order so we can clarify any details and help ensure you're selecting the right item for your needs.
You can also leave a note at checkout for any additional information you'd like us to know about your order.